Delivery & Returns
DELIVERY & RETURNS
Shipping within the UK is £5.95.
Standard orders are sent out via a tracked Royal Mail service. Once your order leaves us we will email you to give you the tracking number. Your order should arrive within 2-3 working days from despatch. If you need your order urgently please let us know and we will do our best to help. We can also send with a courier service in Central London. Where a product has a longer lead time this is detailed in the individual product description.
Where multiple items have been ordered your items may be delivered separately to ensure we get your items to you as quickly as possible. Please note that some of our products, including Draper London & Alice Foxx, are shipped directly from the supplier and may take longer to arrive and may arrive with a different carrier.
Worldwide shipping is £15.95
If you can't find your country at checkout, please contact us at firstname.lastname@example.org and we'll see if we can add it.
International goods are sent Delivery Duty Unpaid which means that customs and import duties may be applied to international orders outside the EU when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. We are unable to offer guidance on duties or taxes and recommend that you contact your local Customs Office.
Payment and VAT:
Payment for products and delivery services are made in GBP. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. The total price you pay us for products for for the delivery, is always the same, regardless of whether or not UK VAT is chargeable on the sale.
Where you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.
RETURNS & EXCHANGES
We hope that you will be delighted with your purchases but if you wish to return or exchange an item please contact us at email@example.com to initiate the refund or exchange. Please note that exchanges can only be processed by refund and re-order.
Under the Distant Selling Regulations you may return item to us so within 14 days of receipt your goods for a full refund (return shipping costs will not be refunded unless the item is faulty). Items should be unused, returned in their original packaging and in a fully resalable condition. Please note that custom made items and items personalised with monogramming or embroidery are non-returnable. Made to order items are still returnable as long as they are ordered in standard sizes and colours with no alterations.
Please ensure you choose an appropriate carrier and get proof of postage as Bleak House cannot be liable for any goods lost in transit. Please also provide us with the scheduled delivery day, carrier and tracking number so that we can make sure we are in the office to accept the delivery.
If the item is damaged please send an email to firstname.lastname@example.org stating your order reference number and including photographs of both the packaging and the product. We will only provide a refund if you provide us with evidence of the damaged packaging.
Once we have received the goods, we will send you a confirmation email and authorisation of a refund. Refunds can take up to 7 working days to be received following receipt of the goods.